The smartest way to grow your business in 2013 is to understand how your customers view you and your products. Award-winning voice of the customer expert Jeri Meola will reveal how to listen and capitalize on the Voice of the Customer.The status quo is not a good strategy right now. According to the Research Institute of America, as many as 90 percent of unsatisfied customers who will not come back or buy again. During this session, Meola will work with the audience to see how empathy can drive change and growth.
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