Trip Advisor, a website boasting over 75 million users worldwide, has listed Burnsville's Best Western Premier Nicollet Inn as the top hotel in the Twin Cities area.
The hotel is the only Burnsville establishment in the top 10. On Monday, Nathan Kremer, director of sales and marketing, still hadn't quite gotten over the pleasant shock of seeing his hotel's name at No. 1. The rankings are primarily based on customer reviews, which can be a double-edged sword: Hotel get great word-of-mouth when the reviews are glowing, but can be dogged by a single irate guest for years to come.
"It's the most reputable source out there. That review doesn't go away and there's a lot of good and bad with that," Kremer said. "It's on the internet forever: A hotel can dispute it only if its racially charged and you can't solicit reviews. It's the most accurate guide available."
When the hotel reopened under new management in 2010, Best Western Premier Nicollet Inn ranked eighth in Burnsville. It took a year and half to get to number one, locally, Kremer said.
He was surprised to find out that Best Western Premier Nicollet Inn had made it to number one in the region.
"I had no idea. It is craziness," Kremer said, adding that years of toil on a shoestring budget have finally paid off. "We're against some pretty big dogs— the Hilton in downtown Minneapolis, the Westin—those are pretty good."
Here's the list:
- Best Western Premier Nicollet Inn
- Hilton Minneapolis/Bloomington
- Hilton Garden Inn Minneapolis Downtown
- Best Western Plus Bloomington Hotel
- Country Inn & Suites at Mall of America
- Hampton Inn & Suites Minneapolis-St. Paul Airport
- Sofitel Minnepolis
- Homewood Suites Minneapolis-New Brighton
- The St. Paul Hotel
- The Westin Minneapolis